case-study-05

Client Overview

Client is a rising mobile game development company headquartered in the UK, known for its engaging multiplayer strategy games. Their flagship title was nearing launch—a real-time PvP strategy game with advanced 3D graphics, in-app purchases, and multiplayer matchmaking.

With millions in projected installs and a competitive go-to-market timeline, they needed flawless gameplay, consistency across devices, and fast iterations. That’s when they partnered with our QA team for full-cycle testing across platforms.

Business Challenge

The client faced the following QA challenges:

Testing across 200+ device and OS combinations for performance, resolution, and gameplay consistency
Identifying platform-specific bugs, especially on low-end Android devices and older iPhones
Managing multiplayer sync and matchmaking logic in variable network conditions
Ensuring smooth in-app purchases and ads integration across stores
Releasing weekly beta builds to a limited audience with quick turnaround QA cycles

Solution: End-to-End Mobile QA Services

Our team provided a scalable and flexible QA solution, combining manual exploratory testing and automated sanity checks, tailored for fast-paced mobile game development.

Compatibility Testing
- Used our in-house real device lab covering 250+ devices across:
- Android (OS 8 to latest), iOS (iPhone 8 to iPhone 15)
- Tablets (Samsung Tab, iPad Mini, iPad Pro)
- Emulators for edge cases
Functional & Gameplay Testing
- Verified core gameplay mechanics and physics
- Checked in-app purchases, reward systems, and leaderboards
- Tested touch responsiveness, gestures, and UI/UX
- Reviewed app permission handling and push notifications
Network & Multiplayer Testing
- Simulated variable 3G/4G/WiFi conditions
- Tested high latency scenarios for multiplayer sync
- Verified server downtime and failover handling
Performance & Crash Testing
- Monitored FPS drops, battery drain, CPU/GPU usage
- Detected memory leaks and app size optimization
- Analyzed crash logs and ANRs using Firebase & Charles Proxy
Regression & Release Readiness
- Built test suites for weekly builds
- Conducted smoke and regression cycles within 24 hours
- Used Jira and TestRail for defect tracking and test case management

Results & Impact

Key QA Metrics	Before QA Partnering	After QA Engagement	Outcome
Critical Bugs Found in Production	12 (per release avg)	<2 (per release avg)	80% reduction in live issues
Compatibility Coverage	65% of target devices	98%+ of target devices	Broader reach & fewer complaints
Average QA Turnaround (per build)	72 hours	<24 hours	Faster release cycles
App Store Rating	3.8	4.6	Improved user satisfaction
Multiplayer Bug Reports (Post-launch)	Frequent	Rare	Stable PvP experience

Client Testimonial

“

Partnering with this QA team was one of the smartest decisions before our global launch. Their device coverage, speed, and eye for gameplay issues helped us build a reliable, enjoyable experience for players worldwide."

James Carter,
Head of Product